Project Communication in the Workplace

Communication is key. We’ve all started and finished some sort of project for our boss or someone who is higher on the food chain then we are; it was something that took us what feels like forever to do, and then when we turn it in they hate it and want it completely redone. That’s a perfect example of what miscommunication is and how not to start a HUGE project.

According to author Paul Jarvis there are at least 3 ways to make sure the wants and needs of the boss are communicated effectively. You should set expectations, establish your expertise, and clearly define the goals and success of the project before it even begins.  Setting expectations should be agreed upon by both parties, the boss or the customer, and yourself. They should include a timeline of the project, the process of how it should be completed, as well as who is responsible for what parts, (the portion should be done in writing). Having the majority of the project mapped out in writing, as well as everyone understanding what their part is makes everything flow a lot easier.

The second and third thing that you’ll want to make sure of is that you establish your expertise and clearly define your goals for success. Just telling someone, “You are capable enough to do the work,” isn’t going to cut it, you’ve got to show them. You’ll also have to be able to handle the problems they throw at you early on in the project. Otherwise, they will think you are all talk and no action.

When starting a new project, the goals of the project and the project will be successful if clearly defined. Once the goals have been determined make sure that both parties have them in writing. This will help to know exactly what the boss or the customer is wanting. Using these 3 pointers on the next project you are assigned should help the entire process go over a little more smoothly. Not only are they good for solo projects, but they are just as good for group projects.

There is no reason to stress about every project we are given when all the lines are clearly defined on both sides. The work that is done has some level of importance to make sure the work you do is useful and with even just a little communication the project should be successful.


About the Author: Carsyn Frazier is a senior kinesiology student at the University of Texas at Tyler. She plans to graduate in December 2015 with a bachelors of science. Following her graduation she will further her education by going to grad school to study physical therapy. For the last year, Carsyn has been working with Results Staffing to gain professional work experience and has learned that communication is the key to success in staffing!